Garage door supplier

Name: Jose Marcano
Rating: 1
Review: I’m just posting an email I sent to them in regards to my most recent experience with 2 of the employees over the phoneGood morningI am writing this just to clarify that what I am being told is correct.After calling the company multiple times being told I would get a call back from the local service rep to schedule an appointment which did not happen until the 3rd time I called in 3 weeks to be left a message saying we are too busy and are 4 weeks out so I the potential customer needs to pursue another company for the work. I was not offered any type of date even after the scheduled appointments so I then called the operator in aurora back and explained I waited 3 weeks to hear back from you to be told I can’t be helped??And I then explained my company has very recently had annual contracts for normal pm checks on all 3 of our buildings with you and I would like to set that back up on a normal schedule and the operator directed me to Google other companies and go with them.This email is more for helping your company keep business and bring Light to what seemed to be very poor customer service and no effort to maintain or gain new businessI will be doing what your operator directed me to do and seek out another company to take on the contract and hopefully this gets looked into for future customers sake.
Date: a year ago